3 case studies in social media crisis management

Sep 23, 2010 -
It seems as though each week we watch as another organization faces – and attempts to manage – some form of issue or crisis. And with each new incident,
Feb 28, 2016 -
Aug 2, 2013 -
Jul 30, 2015 -
Sep 29, 2015 -
Social Media Crisis Management isn't about winning, it's damage control. ... Mobile · Social Business · Social Media Case Studies · Social Media Measurement · Social Media Research · Social Media Strategy ... There are three characteristics of a true social media crisis. ... In Case of Overwhelming Negativity, Break Glass.
Apr 4, 2010 -
Jan 16, 2014 -
Keywords: Domino's Pizza; crisis communication; social media; YouTube; Twitter; ... of public relations management: (1) Tell the truth; (2) Prove it with action; (3)

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